|1.) Subscriptions. You may cancel
any paid subscription and receive a pro-rated refund of
the subscription price based on the number of issues
delivered by us. Paid subscriptions canceled within 30 days of
the original order will receive a full refund. Subscriptions
paid by check will be refunded by check. Please allow up to
30 days for processing a check refund, though refunds are
usually handled within 3-4 business days of a request.
Credit card refunds are processed within 2-3 days of a
2.) Electronic documents (i.e., PDF books,
reports, and directories.). Because electronic
documents cannot be returned to us, we cannot
refund the purchase price. We do not offer a refund on any
electronic (downloaded) document, except in proven cases
where a customer erroneously makes multiple purchases of one
and the same document.